Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) - AWPromotion.com

1. What types of promotional products does AWPromotion.com offer?

We offer a wide selection of high-quality promotional items, including custom apparel, drinkware, office supplies, tech gadgets, eco-friendly products, sports accessories, and more – all customizable with your logo or design.

2. Can I order promotional products with my own logo?

Yes! All our products can be personalized with your company logo, slogan, or custom artwork. We provide full-color printing, embroidery, engraving, and other finishing techniques depending on the product.

3. What is the minimum order quantity (MOQ)?

The minimum order quantity varies depending on the product. For most items, the MOQ starts from 50–100 pieces. Please check the specific product page or contact our sales team for details.

4. How long does production and delivery take?

Production usually takes 14–21 days after artwork approval and payment. Delivery times depend on the destination country, but we offer worldwide shipping with reliable courier services (DHL, FedEx, UPS).

5. Can I get a sample before placing a bulk order?

Yes, we can provide product samples upon request. Samples may be plain or printed and are typically shipped within a few days.

6. Do you offer eco-friendly promotional products?

Absolutely! We offer a wide range of sustainable items such as reusable bottles, organic cotton bags, bamboo products, and recycled materials. Ask us for our eco-friendly catalog.

7. How do I place an order?

Select your product(s) and desired quantity.

Send your logo/design to [email protected]

Receive a free layout preview and quotation within 24 hours.

Confirm the order and make the payment.

We start production and arrange delivery.

8. What file format is best for logo printing?

We recommend vector files (AI, EPS, PDF). High-resolution PNG or JPG files are also accepted for most printing methods.

9. Do you offer discounts for bulk or repeat orders?

Yes, we provide competitive bulk pricing and special discounts for repeat customers. Contact us to get a customized quotation.

10. How can I contact AWPromotion.com?

You can reach our sales team via email at [email protected]. Our team will respond within 24 hours.